Last Updated: October 2025
Chatfield Drilling & Water Systems (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://chatfielddrilling.com or use our services.
We collect personal and non-personal information in several ways:
When you contact us, request a quote, or schedule service, we may collect:
Name
Email address
Phone number
Physical address
Details related to your water, well, or pump system
When you visit our website, we may automatically collect:
IP address and device information
Browser type and version
Pages visited and time spent on the site
Referring website
Cookies and usage analytics through Google Analytics and similar tools
Cookies help us improve your experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings at any time.
We use your information to:
Provide requested services, estimates, and scheduling
Improve our website and customer experience
Respond to inquiries and customer support requests
Send service reminders, offers, or updates (if you opt in)
Comply with legal obligations or enforce our terms
We will never sell your personal data to third parties.
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Consent: You have given us permission to process your data.
Contract: Processing is necessary for fulfilling a service you requested.
Legal Obligation: We may be required to share data by law.
Legitimate Interest: We may process data to improve our operations and customer relationships.
Depending on your location, you have the following rights:
Access: Request a copy of your personal data.
Correction: Request that we correct inaccurate or incomplete information.
Deletion (“Right to be Forgotten”): Request that we delete your personal data.
Restriction: Limit how we process your data.
Data Portability: Receive your data in a machine-readable format.
Opt-Out: California residents can opt out of the sale or sharing of personal data.
Withdraw Consent: You can withdraw consent for communications at any time.
To exercise any of these rights, please email privacy@chatfielddrilling.com.
We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or destruction. However, no transmission over the Internet is completely secure, and you share information at your own risk.
We retain your personal information only for as long as necessary to:
Provide requested services
Comply with legal obligations
Resolve disputes and enforce agreements
We may share information with:
Service providers (e.g., website hosting, analytics, or email marketing tools) who operate under confidentiality agreements
Legal authorities when required by law
We do not sell or rent your personal data to marketers or advertisers.
If you are located outside the United States, please note that your information may be transferred and processed in the U.S., where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your data is protected under this policy.
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies when you visit those sites.
Our website and services are not intended for children under 13 years old. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information, please contact us for immediate removal.
We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date. We encourage you to review it regularly to stay informed about how we protect your information.
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Chatfield Drilling & Water Systems
Email: privacy@chatfielddrilling.com
Phone: (330) 000-0000 (replace with actual number)
Website: https://chatfielddrilling.com
Service Areas: Western Pennsylvania & Eastern Ohio
CCPA (California Consumer Privacy Act): Compliant with opt-out and data access rights.
GDPR (General Data Protection Regulation): Includes lawful basis, user rights, and international transfer language.
COPPA: Protects children’s data under age 13.
CAN-SPAM: Ensures opt-out for email communications.
We bought a new home November 1st, 2024 and low and behold it had a collapsed well..sigh. After several quotes, we chose Chatfield drilling, and we're glad we did! Matt & his team arrived quickly to assess the situation, and formulate a plan to get the H2O flowing again. Even through the holidays, they did not waiver. Eric their driller worked hard in the brutal NE Ohio cold to pound a well for us, He's awesome! Bonnie their secretary kept us updated through the entire process. Thank you Bonnie! And another team came quickly afterwards to get us wired up and running by the New Year. This company is very professional, and provides excellent service with affordable pricing. Matt explained every step of the process to a city girl who moved to the country lol! We financed through Goodleap, they too are a lifesaver and highly recommended. THANK YOU Chatfield Drilling!❤️ We are beyond pleased, and have fantastic water!
I had the pleasure of having Sam and Hunter for the installation of my new water softener, and I couldn’t be more impressed! They were professional, knowledgeable, and incredibly patient—especially when they had to work around Nerf bullets being shot at them by my 4-year-old! They made sure everything was installed perfectly, took the time to explain the process, and even cleaned up afterward. The system is working great, and I can already notice a difference in the water quality. Highly recommend Sam and Hunter for their excellent service and positive attitude, no matter what comes their way!
Chatfield Drilling replaced a submersible pump, extended our well casing above ground, and installed a sanitary cap at our farm house. This is our first experience with a well. Both Matt and Sam were happy to answer all of our questions, no matter how small, in a way that we could understand and enabled us to make informed decisions. They were on time, sent reminders ahead of time, and told us who would be arriving. Amazing to deal with, thank you!
Whether you need to repair your well, need a new one, or want to improve your water quality, call Chatfield now to schedule premium services.
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